MY APPOINTMENTS

I want to cancel or postpone my appointment

You can cancel or reschedule your appointment up to 72 hours in advance. Please note that any deposit paid to Skin Easy is non-refundable. However, it is possible to postpone your appointment without a fixed date.

Where is the clinic located for appointments?

The cabinet is located at 13 Passage Courtois in the 11th arrondissement of Paris.

I have a video appointment, how does it works?

Please connect to the link sent via email in advance.

If you have not received an email, please contact us at least 48 hours prior so we can resend the link.

my personalized routine order

What are the accepted payment methods?

It is possible to order a personalized skincare routine using PayPal and credit card.

I want to modify/cancel my order

Once the questionnaire has been submitted and the routine order placed, it is no longer possible to modify or cancel the order. Therefore, it is essential to answer all questions about your skin accurately to receive appropriate advice.

There is an error on the content of my order

Once the questionnaire has been submitted and the routine order placed, it is no longer possible to modify or cancel the order. Therefore, it is essential to answer all questions about your skin accurately to receive appropriate advice.

If your skin has evolved and you would like a new routine, it is preferable to place a new order to obtain another suitable routine. If you are unsure of being able to answer the questionnaire correctly and would like a guidance, consider booking an appointment at the institute or a video consultation. 

A question,
Need help?
Contact-us.

 We are available from Monday to Friday,

from 10 AM to 7 PM.

Send
an email
Call us
at +33 9 81 61 19 79